API retry mechanism

Last updated: October 28, 2024

For all enroll and verify transactions, iProov strongly recommends implementing a retry mechanism. Our standard recommendation is to allow a maximum of 3 attempts, which is a balance between ensuring a successful user journey and preventing an attack vector. The diagram below visualizes a potential user flow.

Recommendation

After each user attempt, iProov recommends providing additional user guidance (based on the error or failure code).

Important

iProov normally permits 3 retry attempts. However, your allowed maximum number can be specified in your contract, contact the iProov Customer Success team: cve@iproov.com