Getting Support
Please use the following template when raising a support ticket, this will help us resolve your issue quickly.
To: support@iproov.com Subject: <Customer Name>: Brief description>
We are experiencing issues with the [sdk][api].
| Field | Details |
|---|---|
| Transaction details | token, userId, timestamp — if multiple, share in comma-separated format. Include Service Provider. |
| Observed frequency | |
| Environment | e.g. PROD / DEV / TEST |
| Log details | Please send console log details as attachment files (preferred) or screenshots. |
| Recreation steps | A set of instructions to help us recreate the issue. |
| API details | If multiple endpoints are affected, please list separately. |
| API endpoint | e.g. /claim/verify/token |
| API HTTP error response code | e.g. 400, invalid_user_id |
| API response body | |
| SDK type | If multiple browsers or devices, please list. |
| Device / SDK Specifics | |
|---|---|
| Platform | Web / iOS / Android |
| Browser name | |
| Browser version | |
| Error / Failure code | |
| iProov SDK version |