Developers
Getting Support
Please use the following template when raising a support ticket, this will help us resolve your issue quickly.
To: support@iproov.com
Subject:
We are experiencing issues with the [sdk][api].
| Primary details | |
| Transaction details: token,userId, timestamp | If multiple, please share in comma separated format e.g. token, userId, timestamp Service Provider |
| Observed frequency | |
| Environment | eg: PROD/DEV/TEST |
| Log details | Please send us any console log details in the form of attachment files (preferred) or screenshots. |
| Recreation Steps | Please send a set of instructions to help us recreate the issue. |
| API details | If multiple endpoints are affected, please list separately |
| API endpoint | eg: /claim/verify/token |
| API HTTP error response code | eg: 400, invalid_user_id |
| API response body | |
| SDK Type | If multiple browsers or devices, please list |
| Device / SDK Specifics | |
| Web/iOS/Android | Browser Name |
| Browser Version | |
| Error / Failure code | |
| iProov SDK version |